Privacy Policy

Privacy Policy 

This Privacy Policy describes how Kadelo Travels (“Company,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our website, book tours, or interact with our services (“Services”). We are committed to protecting your privacy and complying with applicable laws, including the General Data Protection Regulation (GDPR), Ghana Data Protection Commission, and other relevant regulations.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

  1. Information We Collect

We collect information to provide, improve, and personalize our Services, such as booking tours, processing payments, and sending updates about travel itineraries.

Personal Information You Provide

 

  • Contact Details: Name, email address, phone number, and mailing address when you book a tour, sign up for newsletters, or contact us.
  • Booking and Payment Information: Travel preferences, dates, group size, passport details (for international tours), credit card numbers, billing address, and payment history.
  • Health and Accessibility Information: Special dietary needs, medical conditions, or mobility requirements to ensure safe and customized tours (collected only with your consent and where necessary).
  • User-Generated Content: Reviews, photos, or feedback you submit about our tours.
Information Collected Automatically

 

  • Device and Usage Data: IP address, browser type, device ID, operating system, pages visited, time spent on our site, and referral sources via cookies, web beacons, or similar technologies.
  • Location Data: Approximate location from your IP address or precise location (with consent) for tour recommendations or emergency services.

We do not collect sensitive information (e.g., racial or ethnic origin) unless required for a specific tour (e.g., cultural tours) and only with explicit consent.

  1. How We Use Your Information

We use your information for the following purposes:

  • Providing Services: To process bookings, confirm reservations, arrange transportation/accommodations, and deliver personalized tour experiences.
  • Communication: To send booking confirmations, travel updates, promotional emails, or respond to inquiries.
  • Improvement and Analytics: To analyze usage patterns, improve our website, and develop new tour offerings.
  • Marketing: To send you tailored promotions or newsletters (you can opt out at any time).
  • Legal and Security: To comply with laws, prevent fraud, and protect our rights (e.g., sharing passport info with customs authorities for international tours).

We process information based on legal bases such as your consent, contract performance (e.g., booking fulfillment), legitimate interests (e.g., site security), or legal obligations.

  1. How We Share Your Information

We do not sell your personal information. We may share it in these limited circumstances:

  • Service Providers: With trusted third parties like payment processors (e.g., Stripe), tour operators, hotels, transportation companies, or email services (e.g., Mailchimp) who help us operate. These parties are contractually obligated to protect your data.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • Legal Requirements: If required by law, subpoena, or government request (e.g., health/safety regulations for tours).
  • With Your Consent: For example, sharing photos you submit on social media or with tour partners.

For international tours, data may be transferred to countries outside your region (e.g., Ghana data to Kenya), using safeguards like Standard Contractual Clauses.

  1. Cookies and Tracking Technologies

Our website uses cookies and similar tools for functionality, analytics, and advertising. These include:

  • Essential Cookies: For site security and basic functions (e.g., remembering your booking cart).
  • Analytics Cookies: To track site performance (e.g., Google Analytics).
  • Marketing Cookies: For personalized ads (e.g., Facebook Pixel).

You can manage preferences via your browser settings or our cookie consent banner. For more details, see our [Cookie Policy].

  1. Data Security

We implement reasonable security measures, including encryption, firewalls, and access controls, to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. Report any suspected breach to [email address].

  1. Data Retention

We retain your information only as long as necessary:

  • Booking data: For the duration of your tour plus 7 years (for legal/tax purposes).
  • Marketing data: Until you unsubscribe or for 2 years of inactivity.
  • Automatically collected data: Up to 2 years.

After retention periods, we securely delete or anonymize data.

  1. Your Rights and Choices

Depending on your location, you may have rights under GDPR, CCPA, or similar laws:

  • Access, Correction, or Deletion: Request a copy, update, or delete your data.
  • Opt-Out: Unsubscribe from emails or object to processing (e.g., for marketing).
  • Portability: Receive your data in a usable format.
  • Withdraw Consent: At any time, though this may limit Services.

To exercise rights, contact us at [email address]. We respond within 30-45 days. For CCPA, you can also opt out of “sales” (we do not sell data).

  1. Children’s Privacy

Our Services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children. If we learn of such collection, we will delete it promptly. Parents/guardians can contact us to request deletion.

  1. Third-Party Links

Our site may link to third-party sites (e.g., hotel booking platforms). We are not responsible for their privacy practices. Review their policies before providing information.

  1. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or laws. We will notify you via email or site notice for material changes. Continued use after updates constitutes acceptance.

  1. Contact Us

For questions, concerns, or complaints, contact:

  • Company Name: Kadelo Travels

  • Email: kadelotravels@gmail.com

  • Address: 63 Justice A Brobbey Ave Kingsby Roundabout New Achimota Accra Ghana